Shipping Policy

Last updated: July 7, 2026

Thank you for shopping with Magnetka. We are a small Australian family business, and we treat your photos like our own. Because every single magnet is custom-printed and packed with love, the total time you wait is the sum of production time and transit time.

Production Time

Each order is crafted to your exact specifications right here in Australia after your order is placed. Our standard production time is 2–5 business days (Monday through Friday, excluding Australian public holidays). For larger bulk orders or items with complex personalization, we may take slightly longer; if so, we will reach out to you before production begins.

Shipping Methods & Rates

We ship Australia-wide and across the Tasman to New Zealand! We partner with trusted carriers like Australia Post and local courier services to ensure your memories arrive safely. Our current flat-rate options are:

• Australia Standard Shipping (3–5 business days): $9.95 AUD (FREE for all orders $70.00 AUD and up!)
• New Zealand Standard Shipping (3–5 business days): $15.00 AUD flat rate

Your final shipping cost will always be clearly calculated and displayed at checkout before you complete your payment.

Transit Time & Order Tracking

Once your fridge-worthy memories have left our workshop, you will receive a confirmation email with tracking details so you can follow their journey. Estimated delivery times provided by the carrier are guidelines and may occasionally be affected by severe weather, carrier network capacity, or customs processing (for New Zealand orders).

International Shipping (New Zealand)

We currently ship across Australia and to New Zealand. Please note for New Zealand customers: The buyer is responsible for any local customs duties, import taxes, or clearance fees that may be applied by NZ Customs upon arrival.

Address Accuracy

Please double-check your shipping details! You are responsible for providing a complete and accurate delivery address at checkout. Orders that are returned to us as undeliverable, refused, or addressed incorrectly may incur a re-shipping fee at the customer's expense.

Lost or Delayed Packages

Once a package is marked as delivered by Australia Post or the courier, responsibility transfers to the buyer. If your tracking shows as delivered but you haven't received your parcel, please first lodge an inquiry directly with the carrier; then email us so we can do our best to assist you from our end.

Damaged on Arrival

We pack every order with genuine care, but bumps in transit can happen. If your magnets arrive damaged, please email contact@magnetka.com.au within 14 days of delivery with your order number and clear photos of the damaged items and the outer packaging. You do not need to ship damaged personalized items back to us — keep them, and we will gladly arrange a replacement at no cost to you.

Ship-From Location

All orders are proudly handmade and shipped from Bibra Lake, Western Australia.

Contact Us

If you have any questions about shipping or your order status, reach out to us at contact@magnetka.com.au. All prices on our store are listed in AUD (Australian Dollars).