Refund policy

Returns & Refunds Policy

Last updated: July 7, 2026

At Magnetka, we take immense pride in crafting premium photo magnets that celebrate your favourite memories. Because our custom products are made to order using your personal photos, all sales of personalized items are final.

We do not accept returns, exchanges, or refunds for change of mind, buyer's remorse, typos in the text you submitted, or poor print outcomes resulting from blurry or low-resolution uploaded photos. We encourage you to use high-quality, bright snaps for the best results!

However, we are a family business, and quality is non-negotiable for us. If something goes wrong on our end, we will always make it right.

Australian Consumer Law (ACL)

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

When We Offer a Free Remake

You qualify for a free replacement (remake) when:

  • Your order arrives damaged in transit.
  • The item has a verified printing or manufacturing defect made by our team.
  • You received the wrong item or the design does not match the specifications you submitted at checkout.

How to Request a Remake

  1. Email contact@magnetka.com.au within 14 days of delivery with your order number and a brief description of the issue.
  2. Attach clear photos showing the damage or defect, along with a photo of the outer packaging if it arrived damaged.
  3. You do not need to ship damaged personalized items back to us — please keep them! We don't ask for personal photo prints to be returned.
  4. Once our team approves the claim, we will craft and ship a replacement order at no cost to you.

Premade (Non-Custom) Magnets

For any pre-designed, non-personalized magnets (such as our inspirational quotes or feel-good collections), we do not offer refunds for change of mind. However, if a premade item arrives defective or damaged, it is fully covered by our remake and refund conditions listed above.

Refunds (By Exception)

If a remake is not possible (for example, if a specific material is permanently out of stock) and the issue qualifies under our warranty or ACL guidelines, we will issue a refund to your original payment method. Approved refunds are typically processed by us within 10 business days, though your bank or payment provider may take extra time to post the funds to your account.

Cancellations & Changes

We move fast to get your memories on the fridge! Because custom production begins shortly after checkout, order cancellations or design changes are only possible before production starts. Once an order has entered our printing workflow, we can no longer modify or cancel it. If you need to request a change, please email contact@magnetka.com.au immediately after ordering, and we will let you know if it is still eligible.

Gift Cards

Gift cards are non-refundable and cannot be exchanged for cash, except where required by Australian law.

Contact Us

If you have any questions about a remake, damage claim, or refund, drop us a line at contact@magnetka.com.au. We aim to reply to all inquiries within two business days.